FAQ
Help & information
Good questions.
Clear answers.
What to know before planning your furniture order.
01 Can I customize sizes and finishes?
Yes. Share your dimensions, preferred materials and layout. Our team will review the requirements with you.
02 Do you offer OEM and ODM services?
Yes. We support OEM and ODM furniture projects, including drawing review, material selection and private-label requirements. The scope is confirmed for each order.
03 Which furniture categories do you supply?
Our range includes kitchen cabinets, built-in wardrobes, living and storage furniture, office furniture and project cabinetry. Tell us what your space needs.
04 Can I request material samples?
Contact us with your preferred materials and finishes. We will confirm sample availability, any applicable costs and delivery arrangements with you.
05 What is the minimum order quantity?
Order quantities depend on the product and specification. Contact us to discuss a trial order or project requirement.
06 How is the production schedule confirmed?
The schedule depends on the specifications, quantity and production arrangements. We confirm timing with you after the project details are agreed.
07 How are products packed for export?
KD flat-pack and protective packing options are arranged according to the product and order requirements. We confirm packing details before shipment.
08 Can you help with shipping documents?
We can coordinate export documentation based on the order and destination requirements. Share your delivery country or port and any required documents with our team.
09 What should I prepare for a quotation?
Please share the product type, quantity, dimensions or drawings, preferred materials and finishes, and delivery destination. Reference images can also help explain your requirements.
10 How do I get after-sales support?
Contact our team with your order reference, a description of the issue and relevant photos. We will review the details with you and coordinate the next steps.
Before you reach out
For a useful quotation, include:
01
Product & quantity
Tell us what you’re interested in and the quantities you have in mind.
02
Dimensions & finishes
Share sizes, drawings if available, and your preferred materials, finishes and hardware.
03
Destination & project needs
Let us know the delivery destination and a bit about your project, such as residential, office or commercial.
Let’s talk
Still have
a question?
No matter where you are in your project, our team is here to help.
Our team can help you
work through the details.
Contact Our Team
Share your project details with our team.